International Customer Service

TP; Kuta; On-site; IDR 61,380,000 - 89,280,000; Full time

Job summary

TP in Bali is seeking a Live Chat Customer Service Specialist to join an international customer experience team. You will handle inquiries via live chat and email, assist guests with hotel services, and ensure prompt, friendly service.

The role requires a Diploma (D3), English proficiency (C1), fast typing, and the ability to manage multiple chats with a proactive, customer-focused approach. Weekend and public holiday shifts are expected.

Qualifications

• Minimum education: Diploma (D3) in any major.
• Experience in Live Chat / Customer Service / Call Center / Sales is required.
• Fluent in English (minimum C1) with strong written communication skills.
• Fast typing skill and ability to handle multiple chats simultaneously.
• Customer-focused, detail-oriented, and proactive.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries primarily through live chat and email in a professional and timely manner.
• Assist customers with hotel services, reservations, and policies.
• Provide clear, accurate, and helpful information.
• Deliver excellent customer experience with a fast response time and solution-oriented approach.
• Maintain a positive and professional tone in all written communications.

Skills

Fast typing

Multitasking

Customer-focused

Written communication

Education

Diploma (D3)

Job description

International Live Chat Customer Service

About the Role

Join an international customer experience team in Bali as a Live Chat Customer Service Specialist. You will provide high-quality support to customers through live chat and digital channels, ensuring fast, accurate, and friendly service.

Key Responsibilities

• Handle customer inquiries primarily through live chat and email in a professional and timely manner
• Assist customers with hotel services, reservations, and policies
• Provide clear, accurate, and helpful information
• Deliver excellent customer experience with a fast response time and solution-oriented approach
• Maintain a positive and professional tone in all written communications

Qualifications

• Minimum education: Diploma (D3) in any major
• Experience in Live Chat / Customer Service / Call Center / Sales is required
• Fluent in English (minimum C1) with strong written communication skills
• Fast typing skill and ability to handle multiple chats simultaneously
• Customer-focused, detail-oriented, and proactive
• Willing to work shifts, including weekends and public holidays