Customer Service Executive - IDCS

Alpha Iota; Jakarta Pusat; Remote; IDR 322,176,000 - 536,961,000; Full time

Benefits offered by this job

Work-from-Home Opportunities

Learning & Development

Salary Package

Health and Wellness Perks

Supportive Teams

Job summary

Alpha Iota is seeking a customer service specialist to manage multiple live chat conversations in a fast-paced environment while delivering high-quality support across several projects. You will maintain accuracy under pressure and ensure timely responses.

This remote role offers night shifts on rotation, opportunities for learning and development, and a friendly team culture. Prior BPO experience is a plus, and strong multi-tasking is essential.

Qualifications

• 1 year+ of experience in Live Chat or Customer Service.
• Willingness to work a rotational shift, including nights, weekends and holidays.
• Strong adaptability in a fast-paced, customer-facing environment.
• Fast learner with minimal supervision and quick system/process knowledge.
• Experience in BPO or similar industries is an advantage.

Responsibilities

• Handle multiple live chat conversations simultaneously with high-quality customer service.
• Manage customer inquiries efficiently and provide timely responses across projects.
• Prioritize tasks effectively to meet deadlines and service standards.
• Operate in a rotational shift environment, including night shifts, to ensure coverage.
• Engage with customers in a fast-paced setting, resolving issues quickly and professionally.

Skills

Live chat handling

Customer service

Multi-tasking

Fast learner

Adaptability

Education

Good academic background

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

...and lots more!

What would you be doing:

• Handling multiple live chat conversations simultaneously while maintaining high-quality customer service.
• Managing customer inquiries efficiently and ensuring timely responses across different projects.
• Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards.
• Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage.
• Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.

To be successful in this role, you will need to have:

• 1 year and above of experience in Live Chat or Customer Service roles.
• Proven ability to manage multiple live chat conversations at the same time while Maintaining accuracy, attention to detail, and high service quality.
• Willingness and flexibility to work on a rotational shift schedule, including night shifts, weekends, and public holidays as required.
• Strong adaptability and ability to thrive in a fast-paced, customer-facing environment.
• Fast learner with a proactive mindset, able to quickly understand new systems, processes, and product knowledge with minimal supervision.
• Good academic background, experience in BPO or similar industries is an advantage.

Please be informed that shortlisted candidates will be contacted by our Recruitment Team.