Remote First-Response Customer Support Specialist (Indonesia)

Siloam Hospitals Group; Lubuklinggau; Remote; IDR 727,141,000 - 1,090,711,000; Full time

Benefits offered by this job

Competitive salary package

Fully remote work opportunity

Health benefits

Training and skill development

Paid time off

Performance-based bonuses

Job summary

Siloam Hospitals Group is seeking a Remote Customer Support Specialist to be the first contact for customer inquiries. This fully remote role serves Indonesian customers from a home office, emphasizing clear communication and timely problem solving.

You will join a supportive, remote team focused on delivering excellent service from the outset. The ideal candidate has strong Bahasa Indonesia and English skills, experience in customer service or helpdesk, and familiarity with CRM systems.

Qualifications

• Previous experience in customer service, call center, or helpdesk support is required.
• Excellent verbal and written communication in Bahasa Indonesia; English a strong advantage.
• Familiarity with CRM systems and helpdesk software.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent; associate's or bachelor’s degree preferred.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat channels promptly and professionally.
• Provide accurate and helpful information regarding products, services, and order status.
• Troubleshoot basic customer issues and guide them toward resolution.
• Escalate complex or unresolved issues to the appropriate internal teams for further action.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify and assess customers' needs to achieve satisfaction.
• Strive to resolve issues on the first contact whenever possible.
• Follow communication procedures, guidelines, and policies.
• Contribute to team performance by achieving individual and team targets.

Skills

Customer service

Call center

Helpdesk support

Active listening

Multitasking

Time management

Communication skills

Berbahasa Indonesia

English proficiency

CRM systems

Helpdesk software

Education

High school diploma

Associate's or bachelor's degree preferred

Tools

CRM systems

Helpdesk software

Job description

Siloam Hospitals Group is seeking a Remote Customer Support Specialist to be the first contact for customer inquiries. This fully remote role serves Indonesian customers from a home office, emphasizing clear communication and timely problem solving.

You will join a supportive, remote team focused on delivering excellent service from the outset. The ideal candidate has strong Bahasa Indonesia and English skills, experience in customer service or helpdesk, and familiarity with CRM systems.