Customer Support & Onboarding Operations Lead

Remote Freelance; Provinsi Bali; Hybrid; IDR 55,000 - 83,000; Full time

Job summary

Remote Freelance in Indonesia is seeking a Customer Support specialist to handle inquiries, assist customers, and ensure timely follow-up, delivering a positive experience.

This role also involves phone communication, coordinating TN management processes, and guiding new customers through onboarding. You will maintain records, follow procedures, and work with cross-functional teams to resolve issues promptly.

Qualifications

• Experience in customer support and client communications.
• Strong phone communication and follow-up skills.
• Ability to coordinate onboarding and document processes.

Responsibilities

• Customer Support: Handle customer inquiries, provide assistance, respond to requests, and ensure timely follow-up to deliver a positive customer experience.
• Phone Communication: Manage incoming and outgoing phone calls professionally, communicate relevant information clearly, and follow up on outstanding customer matters.
• TN Management Processes: Coordinate and manage TN-related processes, maintain accurate records, monitor progress, and ensure that required procedures and documentation are completed on time.
• Customer Onboarding: Guide new customers through the onboarding process, coordinate required information and documentation, explain relevant procedures.

Skills

Customer support

Phone communication

Documentation

Job description

Remote Freelance in Indonesia is seeking a Customer Support specialist to handle inquiries, assist customers, and ensure timely follow-up, delivering a positive experience.

This role also involves phone communication, coordinating TN management processes, and guiding new customers through onboarding. You will maintain records, follow procedures, and work with cross-functional teams to resolve issues promptly.