Remote Customer Care Specialist | Help & Delight

Pt Lajutama Indonesia; Tangerang; On-site; IDR 55,800,000 - 72,540,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training programs

Career progression

Job summary

Pt Lajutama Indonesia is seeking a friendly and professional Customer Care Specialist to join our Bekasi-based frontline team. You will handle inquiries across phone, email, and social channels, provide product information, and maintain thorough CRM records to ensure personalized service.

The role emphasizes empathy, efficient issue resolution, and contributing to high customer satisfaction in a fast-growing FinTech-adjacent environment, with potential remote considerations for suitable cases.

Qualifications

• Excellent communication and interpersonal skills.
• Familiarity with CRM software and record keeping.
• Ability to handle sensitive customer interactions with empathy.

Responsibilities

• Handle customer inquiries via phone, email, and social channels.
• Provide accurate information and guide customers through options.
• Maintain detailed records of interactions in the CRM system.
• Follow up to ensure issues are resolved to customer satisfaction.

Skills

Communication

CRM software

Problem solving

Active listening

Education

High school diploma

Tools

CRM system

Job description

Pt Lajutama Indonesia is seeking a friendly and professional Customer Care Specialist to join our Bekasi-based frontline team. You will handle inquiries across phone, email, and social channels, provide product information, and maintain thorough CRM records to ensure personalized service.

The role emphasizes empathy, efficient issue resolution, and contributing to high customer satisfaction in a fast-growing FinTech-adjacent environment, with potential remote considerations for suitable cases.