Emergency Medical Officer - Part-Time (3-8 Pm)

Siloam Hospitals Group; Lubuklinggau; Remote; IDR 727.141.000 - 1.090.711.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Fully remote work opportunity

Health benefits

Training and skill development

Paid time off

Performance-based bonuses

Zusammenfassung

Siloam Hospitals Group is seeking a Remote Customer Support Specialist to be the first contact for customer inquiries. This fully remote role serves Indonesian customers from a home office, emphasizing clear communication and timely problem solving.

You will join a supportive, remote team focused on delivering excellent service from the outset. The ideal candidate has strong Bahasa Indonesia and English skills, experience in customer service or helpdesk, and familiarity with CRM systems.

Qualifikationen

• Previous experience in customer service, call center, or helpdesk support is required.
• Excellent verbal and written communication in Bahasa Indonesia; English a strong advantage.
• Familiarity with CRM systems and helpdesk software.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent; associate's or bachelor’s degree preferred.

Aufgaben

• Handle incoming customer inquiries via phone, email, and chat channels promptly and professionally.
• Provide accurate and helpful information regarding products, services, and order status.
• Troubleshoot basic customer issues and guide them toward resolution.
• Escalate complex or unresolved issues to the appropriate internal teams for further action.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify and assess customers' needs to achieve satisfaction.
• Strive to resolve issues on the first contact whenever possible.
• Follow communication procedures, guidelines, and policies.
• Contribute to team performance by achieving individual and team targets.

Kenntnisse

Customer service

Call center

Helpdesk support

Active listening

Multitasking

Time management

Communication skills

Berbahasa Indonesia

English proficiency

CRM systems

Helpdesk software

Ausbildung

High school diploma

Associate's or bachelor's degree preferred

Tools

CRM systems

Helpdesk software

Jobbeschreibung

Remote Customer Support Specialist - First Response

About the Role Our client is seeking an exceptional Remote Customer Support Specialist to be the initial point of contact for all customer inquiries. This is a completely remote role, designed for individuals who excel in providing immediate and effective assistance from their home office. Based remotely, but serving customers who may be located throughout Indonesia, you will be instrumental in shaping positive customer experiences from the very first interaction. We are looking for someone who is not only adept at problem-solving but also possesses outstanding communication skills and a genuine passion for helping others. As this is a remote-first position, self-discipline, strong time management, and a commitment to seamless virtual collaboration are essential. You will be joining a supportive team that values proactive engagement and delivers outstanding service to our valued clientele, regardless of their location. This role is critical for establishing trust and satisfaction early in the customer journey.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat channels promptly and professionally.
• Provide accurate and helpful information regarding products, services, and order status.
• Troubleshoot basic customer issues and guide them towards resolution.
• Escalate complex or unresolved issues to the appropriate internal teams for further action.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify and assess customers' needs to achieve satisfaction.
• Strive to resolve issues on the first contact whenever possible.
• Follow communication procedures, guidelines, and policies.
• Contribute to team performance by achieving individual and team targets.

Requirements

• Previous experience in customer service, call center, or helpdesk support is required.
• Excellent verbal and written communication skills in Bahasa Indonesia.
• Proficiency in English is a strong advantage.
• Familiarity with CRM systems and helpdesk software.
• Strong active listening and problem-solving abilities.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Must have a reliable internet connection and a suitable home office environment.
• A proactive and positive attitude towards customer service.

Benefits

• Competitive salary package.
• Fully remote work opportunity, eliminating commute time.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Opportunities for training and skill development in customer support technologies.
• A supportive and inclusive remote team culture.
• Paid time off and national holidays.
• Potential for performance-based bonuses.