Customer Care Specialist — Tangerang (Team-Oriented)

Pt Lajutama Indonesia; Tangerang; On-site; IDR 55,800,000 - 72,540,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training programs

Career progression

Job summary

Pt Lajutama Indonesia is seeking a friendly and professional Customer Care Specialist to join our Bekasi-based frontline team. You will handle inquiries across phone, email, and social channels, provide product information, and maintain thorough CRM records to ensure personalized service.

The role emphasizes empathy, efficient issue resolution, and contributing to high customer satisfaction in a fast-growing FinTech-adjacent environment, with potential remote considerations for suitable cases.

Qualifications

• Excellent communication and interpersonal skills.
• Familiarity with CRM software and record keeping.
• Ability to handle sensitive customer interactions with empathy.

Responsibilities

• Handle customer inquiries via phone, email, and social channels.
• Provide accurate information and guide customers through options.
• Maintain detailed records of interactions in the CRM system.
• Follow up to ensure issues are resolved to customer satisfaction.

Skills

Communication

CRM software

Problem solving

Active listening

Education

High school diploma

Tools

CRM system

Job description

Our client is looking for a warm and professional Customer Care Specialist to join their front‑line team in Bekasi. This role is essential for creating positive and memorable experiences for every customer interacting with our brand. You will handle a range of inquiries, provide assistance, and ensure that customer needs are met with efficiency and a high degree of personalization. We are seeking individuals committed to service excellence who can represent the company’s values in every interaction, contributing to customer loyalty and satisfaction in the thriving industrial hub of Bekasi.

About the Role

Our client is looking for a warm and professional Customer Care Specialist to join their front‑line team in Bekasi. This role is essential for creating positive and memorable experiences for every customer interacting with our brand. You will handle a range of inquiries, provide assistance, and ensure that customer needs are met with efficiency and a high degree of personalization. We are seeking individuals committed to service excellence who can represent the company’s values in every interaction, contributing to customer loyalty and satisfaction in the thriving industrial hub of Bekasi.

Key Responsibilities

• Handle customer inquiries via phone, email, and social media platforms with professionalism and empathy.
• Resolve customer issues and complaints effectively, aiming for first‑contact resolution.
• Provide accurate product and service information, guiding customers through their options.
• Maintain comprehensive records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to improve the customer experience and provide feedback to management.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.

Requirements

• High school diploma or equivalent; experience in a customer‑facing role is a plus.
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to handle difficult customers and stressful situations calmly.
• Familiarity with customer relationship management (CRM) software.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A genuine desire to help customers and a commitment to service excellence.

Benefits

• Attractive salary package with opportunities for bonuses.
• Comprehensive health insurance coverage.
• Paid time off and holidays.
• A supportive team environment with regular training sessions.
• Opportunities for career progression within the customer service department.

Our client, a rapidly expanding financial technology company, is seeking a dedicated and highly organized Customer Care Specialist to join their remote team. This role is critical in ensuring that our clients’ customers receive prompt, accurate, and friendly support. As a Customer Care Specialist, you will handle a variety of inquiries, troubleshoot issues, and provide solutions that enhance the overall customer experience. The ideal candidate is a self‑starter with excellent communication skills, a strong understanding of customer service principles, and the ability to thrive in a fully remote work environment. You will be an integral part of a customer‑centric culture, contributing to the company’s growth and reputation for outstanding service from your home office.

About the Role

Our client, a rapidly expanding financial technology company, is seeking a dedicated and highly organized Customer Care Specialist to join their remote team. This role is critical in ensuring that our clients’ customers receive prompt, accurate, and friendly support. As a Customer Care Specialist, you will handle a variety of inquiries, troubleshoot issues, and provide solutions that enhance the overall customer experience. The ideal candidate is a self‑starter with excellent communication skills, a strong understanding of customer service principles, and the ability to thrive in a fully remote work environment. You will be an integral part of a customer‑centric culture, contributing to the company’s growth and reputation for outstanding service from your home office.

Key Responsibilities

• Manage and respond to customer inquiries received through various channels (email, phone, chat).
• Provide accurate information regarding products, services, and account inquiries.
• Troubleshoot and resolve customer issues efficiently, aiming for first‑contact resolution.
• Escalate complex or sensitive issues to the appropriate internal teams or management.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and provide proactive solutions and recommendations.
• Contribute to the creation and updating of support documentation and knowledge base articles.
• Collaborate effectively with remote team members and other departments.
• Adhere to all company policies, procedures, and service standards.
• Proactively seek ways to improve the customer support process and customer satisfaction.

Requirements

• Proven experience in a customer care or customer support role, preferably within the FinTech industry.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• Strong problem‑solving skills and attention to detail.
• Proficiency in using CRM software, helpdesk systems, and standard office applications.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• High school diploma or equivalent required; a bachelor’s degree is a plus.
• Reliable internet connection and a dedicated, quiet workspace.
• A patient and empathetic demeanor when interacting with customers.
• Ability to adapt to a fast‑paced and evolving work environment.

Benefits

This fully remote position offers a competitive monthly salary of 5.800.000 Rp, comprehensive health insurance, paid time off, and numerous opportunities for professional development and career advancement. Our client is committed to fostering a positive and supportive remote work culture, offering flexibility and work‑life balance. Employees will have access to the latest tools and technologies to perform their roles effectively and contribute to a dynamic team environment.

Customer Care Specialist - Bogor (Remote Option)

About the Role

WhatJobs Direct is seeking a diligent and customer‑focused Customer Care Specialist for our client operations in Bogor, West Java, ID. This role is integral to providing exceptional support to our diverse customer base. While this position is primarily office‑based, we understand the importance of flexibility and may offer remote work options on a case‑by‑case basis or during specific periods. You will handle customer inquiries, resolve complaints, and ensure a high level of satisfaction, playing a key role in maintaining our client’s reputation for outstanding service. If you have a passion for helping people and thrive in a dynamic support environment, this role is for you.

Key Responsibilities

• Provide first‑level support to customers via phone, email, and in‑person interactions.
• Address customer concerns, troubleshoot issues, and provide accurate information regarding products and services.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve service delivery.
• Process customer requests, orders, and returns efficiently and accurately.
• Gather customer feedback and report insights to management for service enhancement.
• Adhere to company policies, procedures, and quality standards.
• Contribute to the development of support materials and training documentation.
• Ensure customer satisfaction and build long‑term customer relationships.

Requirements

• Proven experience in a customer service, call center, or client support role.
• Excellent communication and interpersonal skills in Bahasa Indonesia; English proficiency is beneficial.
• Strong problem‑solving skills and a patient, empathetic demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively both independently and as part of a team.
• Must be based in or able to commute regularly to Bogor, West Java, ID.
• High school diploma or equivalent; higher education is an advantage.
• Detail‑oriented with good organizational skills.

Benefits

• Monthly salary of Rp .
• Opportunity for flexible work arrangements in certain circumstances.
• On‑site training and development programs.
• Collaborative and supportive team environment.
• Career growth prospects within the company.
• Potential for performance‑based bonuses.