Remote E-Commerce Customer Service Specialist

Gayana Advertise; Raya; À distance; IDR 44 640 000 - 72 540 000; Plein temps

Résumé du poste

A Remote E-commerce Customer Service Representative is sought to join our online support team. You will be the primary contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience across email, live chat, and phone channels.

This role emphasizes accurate information, policy knowledge, CRM documentation, and meeting metrics for response time, resolution rate, and customer satisfaction while supporting customers across Indonesian regions.

Qualifications

• Experience in delivering excellent customer service across multiple channels.
• Strong communication skills and a customer-first mindset.
• Familiarity with CRM systems and order processing workflows.

Responsabilités

• Respond to inquiries via email, live chat and phone in a timely, friendly manner.
• Provide accurate information on products, orders, shipping, returns, and policies.
• Resolve complaints and escalate complex issues when needed.
• Process orders, returns and exchanges per procedures.
• Maintain detailed records of interactions in the CRM system.
• Meet performance targets for response time, resolution rate and CSAT.

Connaissances

Customer service

Communication

CRM software

Multichannel support

Outils

CRM systems

Description du poste

A Remote E-commerce Customer Service Representative is sought to join our online support team. You will be the primary contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience across email, live chat, and phone channels.

This role emphasizes accurate information, policy knowledge, CRM documentation, and meeting metrics for response time, resolution rate, and customer satisfaction while supporting customers across Indonesian regions.