Remote Customer Solutions Specialist — Grow with Impact

Ruangguru; Grobogan; À distance; IDR 66 960 000 - 122 760 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health insurance

Flexible working hours

Career development

Work from home

Résumé du poste

Ruangguru is seeking a proactive Remote Customer Solutions Specialist to support customers from across Indonesia in a fully remote role. You will be the primary contact for inquiries, focusing on effective solutions and high satisfaction in a virtual environment.

Responsibilities include troubleshooting, guiding users through features, and documenting interactions in the CRM system, with opportunities for professional development in a remote-first company.

Qualifications

• Experience in customer support, technical support, or similar role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities with empathy.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and stay productive in a fully remote setting.
• High school diploma or equivalent; associate's or bachelor's degree preferred.

Responsabilités

• Provide comprehensive support to customers via email, chat, and phone.
• Analyze issues and identify root causes to implement effective solutions.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document customer interactions and solutions in the CRM system accurately.
• Escalate complex technical or service issues to internal teams.
• Proactively seek opportunities to improve the customer experience and provide feedback.

Connaissances

Customer support

Problem solving

Communication

Time management

Remote work

Formation

High school diploma

Associate's or Bachelor's degree preferred

Outils

CRM software

Helpdesk ticketing systems

Description du poste

Ruangguru is seeking a proactive Remote Customer Solutions Specialist to support customers from across Indonesia in a fully remote role. You will be the primary contact for inquiries, focusing on effective solutions and high satisfaction in a virtual environment.

Responsibilities include troubleshooting, guiding users through features, and documenting interactions in the CRM system, with opportunities for professional development in a remote-first company.