[Outsource Hiring] Front Office Staff

SmartRecruiters, Inc.; Tangerang; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Siloam Hospitals Group in Indonesia seeks a receptionist to be the first point of contact for visitors, directing them to the appropriate hospital staff and services.

You will keep the front desk organized, train and support staff, and ensure timely customer service. The role is placed at Siloam Hospitals Lippo Village through an outsourced partner.

Qualifications

• Bachelor degree in Healthcare Administration or Business Administration or related field.
• Excellent interpersonal and customer service skills with professionalism and empathy.
• Familiarity with front office management software, EHR systems, and MS Office (Excel/Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances.

Responsibilities

• Handle visitors' questions and connect them with the appropriate hospital staff.
• Keep the front desk organized with necessary stationery and leaflets.
• Train, supervise and support receptionists, security guards and call centre agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.

Skills

Interpersonal skills

Customer service

Communication skills

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Tools

EHR systems

Microsoft Office Suite

Job description

Siloam Hospitals Group (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff, offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economic of scale. Hence, Siloam is able to increase affordability from all socio-economic backgrounds and provide access to quality and affordable healthcare all over Indonesia. The company’s vision of International quality, reach, scale, and godly compassion establishes the platform for Siloam to respond to the dynamic social transformation in Indonesia.

Job Description

The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.

Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

Train, supervise and support company staff, including receptionists, security guards and call center agents.

Ensure timely and accurate customer service.

Handle specific customer complaints and requests.

Qualifications

Minimum Bachelor Degree from Healthcare Administration, Business Administration, or any related major

Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Additional Information

Will be hired under an outsourced third party and being placed in Siloam Hospitals Lippo Village