Hybrid Indonesian Customer Support Specialist – Semarang

Ruangguru

Kota Semarang

Hybrid

IDR 55,800,000 - 83,700,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work model

Health insurance

Paid time off

Professional development opportunities

Job summary

Ruangguru is seeking a dedicated Customer Support Specialist to join our vibrant team in Semarang, Central Java. You will handle inquiries via email, chat, and phone, ensuring timely, accurate responses that boost user satisfaction.

The successful candidate is empathetic, communicates clearly in Bahasa Indonesia, and thrives in a fast-paced, customer-focused environment. A hybrid work arrangement and growth opportunities are available within a leading online brand.

Qualifications

Minimum experience in customer service or helpdesk.
Excellent communication skills in written and spoken Bahasa Indonesia.
Proficient with CRM tools and support software.
Able to multitask and manage time in a fast-paced environment.

Responsibilities

Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
Troubleshoot and resolve customer issues, escalating complex problems when needed.
Provide accurate information about products, services and policies.
Document customer interactions and resolutions in the CRM system.
Identify trends and provide feedback to improve products and services.
Assist with customer onboarding and account management tasks.
Maintain product knowledge to address customer needs.
Contribute to development of support documentation and FAQs.