Bilingual Indonesian Customer Support Specialist (Remote)

Ruangguru; Jambi; Remote; IDR 44,640,000 - 89,280,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Health insurance

Career development

Paid time off

Job summary

WhatJobs Direct is hiring bilingual Customer Support Representatives to join our fully remote team in Indonesia. You will be the primary contact for our diverse customer base, delivering empathetic and efficient support in English and Bahasa Indonesia.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues, documenting interactions, and contributing to knowledge resources. A strong bias for customer satisfaction and remote-work discipline is essential.

Qualifications

• Bilingual in English and Bahasa Indonesia is required or preferred.
• Experience in customer support or call center environments is advantageous.
• Good communication, listening, and interpersonal skills.

Responsibilities

• Provide high‑quality customer support via phone, email, and chat.
• Address inquiries, troubleshoot issues, and provide accurate product information.
• Resolve issues empathetically and aim for first‑contact resolution.
• Document interactions in the support system and update records.
• Escalate complex problems and follow up with internal teams.
• Contribute to knowledge base by creating/helpful FAQs.
• Identify trends and provide feedback to improve products.

Skills

Bilingual communication

Customer support experience

Strong problem solving

Remote work independence

Excellent communication

Education

High school diploma or equivalent

Tools

Helpdesk software

Job description

WhatJobs Direct is hiring bilingual Customer Support Representatives to join our fully remote team in Indonesia. You will be the primary contact for our diverse customer base, delivering empathetic and efficient support in English and Bahasa Indonesia.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues, documenting interactions, and contributing to knowledge resources. A strong bias for customer satisfaction and remote-work discipline is essential.