Customer Experience Specialist

PT Omoway Technology Indonesia; Tangerang; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

PT Omoway Technology Indonesia is seeking a proactive Customer Care Specialist to manage inquiries, complaints, and requests across multiple channels. You will provide accurate information about products, services, and purchasing processes while maintaining a high standard of after-sales support.

The role requires strong communication, an empathetic customer-focused approach, and the ability to follow up diligently with customers and internal teams.

Qualifications

• Bachelor’s or diploma in any field.
• 1+ year of experience in Customer Service or Customer Care; automotive/retail/e-commerce experience a plus.
• Strong communication and interpersonal skills with a friendly, patient, customer-oriented attitude.
• Ability to handle customer complaints calmly and professionally.
• Strong problem-solving and follow-up skills.
• Able to work independently and in a team.
• Proficient in MS Office/Google Workspace; CRM experience is a plus.
• Willing to work in shifts per operational needs.
• Mandarin is a plus.

Responsibilities

• Handle customer inquiries, complaints, and requests through various channels.
• Provide accurate information about products, services, purchasing processes, and after-sales services.
• Handle and follow up on customer complaints in a timely and professional manner.
• Coordinate with Sales, Aftersales, Warehouse and other teams to resolve issues.
• Follow up with customers until concerns are resolved.
• Record and update customer information and interaction history in the system.
• Ensure a positive and professional customer experience.
• Prepare reports on customer complaints, feedback, and needs.
• Follow Customer Care SOPs and company service standards.

Skills

Communication skills

Interpersonal skills

Customer-oriented

Problem solving

Team player

Microsoft Office

CRM experience

Education

Diploma (D3)

Bachelor’s degree (S1)

Tools

CRM systems

Microsoft Office/Google Workspace

Job description

PT Omoway Technology Indonesia is seeking a proactive Customer Care Specialist to manage inquiries, complaints, and requests across multiple channels. You will provide accurate information about products, services, and purchasing processes while maintaining a high standard of after-sales support.

The role requires strong communication, an empathetic customer-focused approach, and the ability to follow up diligently with customers and internal teams.