Remote Bilingual Customer Care Specialist

Pt Citra Laksamana Utama; Bengkulu; Remote; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and bonuses

Health and dental benefits

Paid time off

Professional development opportunities

Supportive distributed team culture

Job summary

Pt Citra Laksamana Utama is seeking a dedicated Remote Customer Care Specialist to join a fully remote team serving customers from Tangerang and Medan and beyond. Working from home, you will provide outstanding support and maintain positive interactions with our brand.

This role offers flexibility and opportunities for professional growth within a distributed team. You will handle inquiries via phone, email, and social channels, document interactions in the CRM, and collaborate with a

Qualifications

• Proven experience in a customer care or customer service role.
• Excellent communication and problem-solving skills.
• Comfortable using various online communication tools and CRM systems.
• Ability to work independently in a fully remote setup.
• Strong commitment to delivering outstanding customer experiences.

Responsibilities

• Provide exceptional customer care via phone, email, and social media channels.
• Resolve customer issues, complaints, and inquiries effectively.
• Educate customers on product features and services.
• Maintain detailed records of interactions in the CRM.
• Identify trends and provide feedback to improve products and services.

Skills

Customer care

Communication

Problem solving

Remote work

Tools

CRM systems

Online communication tools

Job description

Pt Citra Laksamana Utama is seeking a dedicated Remote Customer Care Specialist to join a fully remote team serving customers from Tangerang and Medan and beyond. Working from home, you will provide outstanding support and maintain positive interactions with our brand.

This role offers flexibility and opportunities for professional growth within a distributed team. You will handle inquiries via phone, email, and social channels, document interactions in the CRM, and collaborate with a