Customer Success & Implementation Specialist

Pt Cuso Digital Indonesia; Jawa Barat; Remote; IDR 133,920,000 - 279,000,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote

Health insurance

Career development

Global team culture

Job summary

Pt Cuso Digital Indonesia is seeking a dedicated Remote Customer Success Manager to support our global user base from anywhere, including Depok. You will be the primary contact for customers, ensuring they maximize value from our products and services.

You will build strong relationships, understand customer needs, proactively address challenges, and champion the customer experience within a remote-first team, contributing to long-term loyalty and company growth.

Qualifications

• Proven experience in customer success, account management, or a client-facing role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to manage multiple customer accounts simultaneously while focusing on each client needs.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Understand customer goals and objectives and ensure value from the product/service.
• Conduct regular check-ins and business reviews to assess satisfaction and identify upsell opportunities.
• Act as the customer advocate internally, escalating issues and coordinating with product, support, and sales.
• Monitor customer health scores and intervene when risks arise.
• Onboard new customers and guide adoption for successful implementation.

Skills

Customer success

Account management

Remote work

CRM

Tools

CRM software

Job description

Our client is seeking a dedicated and empathetic Remote Customer Success Manager to support their user base from anywhere, including Depok . You will be the primary point of contact for customers, ensuring they maximize the value of our client's products or services. This role involves building strong relationships, understanding customer needs, and proactively addressing any challenges to foster long-term loyalty and retention. You will work independently within a global, remote-first team, playing a crucial role in customer satisfaction and company growth by championing the customer experience.

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Success Manager to support their user base from anywhere, including Depok . You will be the primary point of contact for customers, ensuring they maximize the value of our client's products or services. This role involves building strong relationships, understanding customer needs, and proactively addressing any challenges to foster long-term loyalty and retention. You will work independently within a global, remote-first team, playing a crucial role in customer satisfaction and company growth by championing the customer experience.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned customers.
• Understand customer goals and objectives and ensure they are met through effective utilization of the product/service.
• Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling.
• Act as the customer advocate internally, escalating issues and collaborating with product, support, and sales teams to resolve customer concerns.
• Monitor customer health scores and proactively intervene when signs of risk are detected.
• Onboard new customers and guide them through the initial stages of adoption to ensure successful implementation.

Requirements

• Proven experience in customer success, account management, or a client-facing role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to manage multiple customer accounts simultaneously while maintaining focus on individual client needs.
• Strong understanding of customer relationship management principles and tools (CRM).
• Self-motivated, organized, and capable of working effectively in a remote environment.
• Empathy and a genuine passion for helping customers succeed.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement.
• A collaborative and supportive global team culture focused on customer advocacy.