Driving Range Associate - Service & Safety

Ayana Hospitality; Jawa Barat; Remote; IDR 61,659,000 - 83,421,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Equipment stipend

Home office allowance

Job summary

Ayana Hospitality is seeking dedicated and motivated Remote Customer Support Agents to join their fully remote team. As a Tier 1 Support Agent, you will be the first point of contact for customers, addressing inquiries and resolving basic issues from home.

The role requires excellent communication in English and Bahasa Indonesia, a proactive approach, and the ability to work independently in a remote setting. Competitive salary with performance bonuses and remote-work support.

Qualifications

• Fluent in English and Bahasa Indonesia.
• Proven customer support experience or equivalent client-facing role.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate information on products, services, and policies.
• Troubleshoot and resolve common issues; escalate complex cases to Tier 2.

Skills

Communication skills

Customer empathy

Time management

Proactive approach

Education

High school diploma or equivalent

Associate's or Bachelor's degree (a plus)

Tools

CRM software

Helpdesk ticketing systems

Job description

Our client is seeking a dedicated and motivated Remote Customer Support Agents to join their fully remote team

Our client is seeking dedicated and motivated Remote Customer Support Agents to join their fully remote team. This is an exciting opportunity for individuals passionate about helping others and providing outstanding service from the comfort of their own home. As a Tier 1 Support Agent, you will be the first point of contact for customers, addressing their inquiries and resolving basic issues efficiently. This role requires excellent communication skills and a proactive approach to customer satisfaction, making it an ideal position for those seeking flexibility and a rewarding career in customer service.

About the Role

Our client is seeking dedicated and motivated Remote Customer Support Agents to join their fully remote team. This is an exciting opportunity for individuals passionate about helping others and providing outstanding service from the comfort of their own home. As a Tier 1 Support Agent, you will be the first point of contact for customers, addressing their inquiries and resolving basic issues efficiently. This role requires excellent communication skills and a proactive approach to customer satisfaction, making it an ideal position for those seeking flexibility and a rewarding career in customer service.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve common customer issues and guide them through solutions.
• Escalate complex or unresolved issues to the appropriate Tier 2 support team or department.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and report trends in customer inquiries to help improve product and service offerings.
• Contribute to the team's knowledge base by documenting solutions and best practices.
• Adhere to all company policies and procedures, including data privacy and security protocols.
• Strive to achieve and exceed individual and team performance metrics, such as response times and customer satisfaction scores.
• Continuously seek opportunities to enhance the customer experience and foster positive relationships.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills in English and Bahasa Indonesia.
• Proficiency with computers, internet navigation, and common software applications.
• Experience using CRM software and helpdesk ticketing systems is preferred.
• Ability to work independently and manage time effectively in a remote setting.
• A strong sense of empathy and a genuine desire to help customers.
• Reliable internet connection and a dedicated workspace conducive to focused work.
• Flexibility to adapt to changing priorities and work schedules as needed.
• A positive attitude and a commitment to delivering excellent service.

Benefits

This fully remote position offers a competitive monthly salary of 6,500,000 Rp, along with opportunities for performance bonuses. Our client provides comprehensive remote work support, including equipment stipends and allowances for home office setup. Health insurance and paid time off are also included. This role offers excellent growth potential within a supportive, distributed team environment.