Remote Customer Service Specialist

Pt Candra Sumbertama; Raha; Remote; IDR 66,960,000 - 100,440,000; Full time

Job summary

Pt Candra Sumbertama is seeking a dedicated Customer Service Specialist to join its fully remote team serving customers across the region, including Makassar. You will handle inquiries, resolve issues, and help ensure a seamless customer experience with a focus on service excellence.

The role requires strong communication, empathy, and the ability to work independently in a fast-paced environment. You will document interactions in the CRM, coordinate with other departments, and identify ways to

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Provide accurate information regarding products, services, and policies.
• Document all customer interactions and resolutions in the CRM system.
• Collaborate with other departments to ensure a cohesive customer experience.
• Proactively identify opportunities to enhance customer experiences.

Skills

Customer service

Tools

CRM

Job description

Pt Candra Sumbertama is seeking a dedicated Customer Service Specialist to join its fully remote team serving customers across the region, including Makassar. You will handle inquiries, resolve issues, and help ensure a seamless customer experience with a focus on service excellence.

The role requires strong communication, empathy, and the ability to work independently in a fast-paced environment. You will document interactions in the CRM, coordinate with other departments, and identify ways to