Property Manager on Duty - Guest Experience Leader

Ruangguru For Business; Pontianak; In loco; IDR 180.000.000 - 360.000.000; Tempo pieno

Descrizione del lavoro

Pontianak Marriott is seeking a Duty Manager to oversee property operations and guest relations, ensuring top hospitality standards in the Pontianak location. The role requires strong leadership, guest service focus, and the ability to resolve issues promptly while coordinating with departments to maintain service excellence.

Excellent communication and problem-solving skills, plus a commitment to upholding Marriott policies and safety procedures, are essential for success in this management

Competenze

• High school diploma or GED
• 1 year experience in related professional area
• Strong guest service and leadership skills

Mansioni

• Maintains strong working relationships with all departments to support property operations and goals.
• Oversees guest relations and ensures hospitality standards are met.
• Documents and communicates variations to established norms to the appropriate department.
• Leads and guides staff to resolve guest issues promptly and effectively.
• Ensures compliance with policies, standards and procedures and emphasizes guest satisfaction.

Conoscenze

Guest relations

Leadership

Communication

Problem solving

Shift management

Formazione

High school diploma or GED

Descrizione del lavoro

Pontianak Marriott is seeking a Duty Manager to oversee property operations and guest relations, ensuring top hospitality standards in the Pontianak location. The role requires strong leadership, guest service focus, and the ability to resolve issues promptly while coordinating with departments to maintain service excellence.

Excellent communication and problem-solving skills, plus a commitment to upholding Marriott policies and safety procedures, are essential for success in this management