Duty Manager: Guest Experience & Operations Leader

Pt. Graha Layar Prima (Cgv); Pontianak; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations and ensure top-tier hospitality. You will act as the on-site property manager on duty, coordinate guest relations, and guide staff to resolve service issues with a proactive approach.

The role emphasizes leadership, guest satisfaction, and adherence to standards, with daily reporting and cross-department collaboration to maintain seamless operations.

Qualifications

• High school diploma or GED is required.
• 1 year of related professional experience is preferred.

Responsibilities

• Maintains strong working relationships with all departments to support operations and guest satisfaction.
• Directs guests within the lobby and manages the flow of questions.
• Keeps daily MOD (manager on duty) reports and monitors service issues to drive improvements.
• Ensures compliance with hotel policies, standards, and procedures.
• Leads guest relations efforts and participates in problem resolution to uphold service quality.
• Intervenes to resolve guest/employee issues and protects property integrity.

Skills

Guest relations

Communication

Leadership

Hospitality

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations and ensure top-tier hospitality. You will act as the on-site property manager on duty, coordinate guest relations, and guide staff to resolve service issues with a proactive approach.

The role emphasizes leadership, guest satisfaction, and adherence to standards, with daily reporting and cross-department collaboration to maintain seamless operations.