Hospitality Duty Manager — Guest Experience Leader

Pt Sinar Jernih Suksesindo; Pontianak; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Pontianak Marriott seeks a Duty Manager to oversee all property operations and ensure the highest standards of hospitality in Pontianak, Indonesia. You will act as the on-site Manager on Duty, coordinating guest relations and guiding the front desk and other departments.

The role emphasizes leadership, daily reporting, and adherence to hotel policies while driving continuous service improvements and guest satisfaction.

Qualifications

• High school diploma or GED.
• 1 year experience in related professional area.

Responsibilities

• Oversee property operations and guest relations to ensure service quality.
• Maintain relationships with all departments to resolve problems.
• Sends copy of MOD report to all departments daily and ensures timely communication.

Education

High school diploma or GED

Job description

Pontianak Marriott seeks a Duty Manager to oversee all property operations and ensure the highest standards of hospitality in Pontianak, Indonesia. You will act as the on-site Manager on Duty, coordinating guest relations and guiding the front desk and other departments.

The role emphasizes leadership, daily reporting, and adherence to hotel policies while driving continuous service improvements and guest satisfaction.