Duty Manager: Guest Experience Lead (Pontianak)

J&T Express; Pontianak; On-site; IDR 150,000,000 - 230,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to lead daily property operations and ensure top-tier hospitality. You will coordinate with departments, manage guest relations, and represent management in resolving issues across the lobby and beyond.

The role emphasizes maintaining service standards, guiding staff, and upholding policies to deliver a seamless guest experience. Strong leadership and communication are essential for success.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Maintains strong working relationships with all departments to support property operations and goals.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance and guest satisfaction.
• Ensures compliance with all policies, standards and procedures.
• Intervenes in guest/employee situations to ensure property integrity and guest satisfaction.

Skills

Guest relations

Leadership

Communication

Problem solving

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to lead daily property operations and ensure top-tier hospitality. You will coordinate with departments, manage guest relations, and represent management in resolving issues across the lobby and beyond.

The role emphasizes maintaining service standards, guiding staff, and upholding policies to deliver a seamless guest experience. Strong leadership and communication are essential for success.