Hospitality Ops & Guest Experience Coordinator

Gayana Advertise; Pontianak; On-site; IDR 90,000,000 - 120,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring top hospitality and service levels. You will act as the property manager on duty, resolve guest or property issues, and guide guests in the lobby while maintaining service standards.

The role emphasizes guest relations, team communication, and adherence to policies. You will coordinate with departments, monitor service quality, and contribute to smooth daily operations and staff development to enhance guest

Qualifications

• High school diploma or GED; 1 year experience in related professional area.
• Experience in hotel operations is preferred.

Responsibilities

• Oversee property operations and guest services on a daily basis.
• Represent management in guest or property related situations and resolve issues.
• Manage the flow of questions in the lobby and supervise Guest Relations activities.

Skills

Guest relations

Communication

Leadership

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring top hospitality and service levels. You will act as the property manager on duty, resolve guest or property issues, and guide guests in the lobby while maintaining service standards.

The role emphasizes guest relations, team communication, and adherence to policies. You will coordinate with departments, monitor service quality, and contribute to smooth daily operations and staff development to enhance guest