Duty Manager – Guest Experience & Operations

Pt Surya Kitama Indonesia; Pontianak; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee property operations and ensure top-tier hospitality. You will act as the on-duty manager, coordinating guest services, resolving issues, and leading front desk and lobby staff.

The role emphasizes strong communication across departments, adherence to standards, and continuous service improvement, with a focus on guest satisfaction and safety.

Qualifications

• Education and Experience: High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Serves as the property Manager on Duty overseeing all property operations and guest services.
• Represents property management in resolving guest or property related situations and directs guests within the lobby.
• Maintains relationships with all departments to support operations and expedites problem resolution.
• Monitors service performance, ensures compliance with policies, and emphasizes guest satisfaction in meetings.
• Participates in human resources activities, inspections, and safety procedures as needed.

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee property operations and ensure top-tier hospitality. You will act as the on-duty manager, coordinating guest services, resolving issues, and leading front desk and lobby staff.

The role emphasizes strong communication across departments, adherence to standards, and continuous service improvement, with a focus on guest satisfaction and safety.