Hotel Duty Manager: Guest Experience & Ops Leader

Pt Hijau Abadi Lestari; Pontianak; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations and ensure the highest levels of hospitality and service.

As the Manager on Duty, you will represent property management, support guest relations, and coordinate with all departments to resolve guest or operational issues.

The role requires proactive leadership, adherence to standards, and the ability to communicate clearly under pressure to maintain guest satisfaction.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Maintains strong relationships with all departments to support operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations and ensure the highest levels of hospitality and service.

As the Manager on Duty, you will represent property management, support guest relations, and coordinate with all departments to resolve guest or operational issues.

The role requires proactive leadership, adherence to standards, and the ability to communicate clearly under pressure to maintain guest satisfaction.