Hotel Operations & Guest Experience Leader

Pengiklan Anonim; Pontianak; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations and serve as the on-duty leader ensuring top hospitality and service levels. You will resolve guest or property issues, manage lobby flow, and act as Guest Relations Manager to track service issues.

The role emphasizes cross-department collaboration, staff guidance, and maintaining high standards in guest satisfaction while protecting hotel assets and brand standards.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Serves as the property Manager on Duty and oversees all property operations.
• Represents property management in resolving any guest or property related situation.
• Manages the flow of questions and directs guests within the lobby.
• Serves as Guest Relations Manager and handles the tracking of service issues.

Skills

High school diploma or GED

1 year experience

Guest relations

Cross-department collaboration

Problem resolution

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations and serve as the on-duty leader ensuring top hospitality and service levels. You will resolve guest or property issues, manage lobby flow, and act as Guest Relations Manager to track service issues.

The role emphasizes cross-department collaboration, staff guidance, and maintaining high standards in guest satisfaction while protecting hotel assets and brand standards.