Manager on Duty – Guest Experience & Operations

Ruangguru; Pontianak; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to act as the property Manager on Duty, overseeing daily operations and ensuring highest hospitality standards. You will resolve guest or property issues, manage flow of questions in the lobby, and supervise guest relations tracking to maintain service excellence.

The role emphasizes leadership, cross-department coordination, and a strong focus on maintaining brand standards in a busy hotel environment.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations and goals.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to act as the property Manager on Duty, overseeing daily operations and ensuring highest hospitality standards. You will resolve guest or property issues, manage flow of questions in the lobby, and supervise guest relations tracking to maintain service excellence.

The role emphasizes leadership, cross-department coordination, and a strong focus on maintaining brand standards in a busy hotel environment.