Duty Manager: Elevate Guest Experience & Property Ops

Domino's Pizza; Pontianak; Sur place; IDR 10 000 000 - 15 000 000; Plein temps

Résumé du poste

Pontianak Marriott is seeking a Duty Manager to act as the property Manager on Duty, overseeing all operations and ensuring top hospitality standards. You will represent management in guest or property situations and guide guests through the lobby, while tracking service issues.

Responsibilities include maintaining relationships with departments, improving service performance, ensuring policy compliance, and leading guest relations initiatives with a focus on satisfaction and continuous

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsabilités

• Oversees all property operations and guest relations to ensure the highest levels of hospitality and service.
• Represents property management in resolving guest or property-related situations.
• Manages the flow of questions and directs guests within the lobby.
• Serves as Guest Relations Manager and tracks service issues.
• Intervenes in guest/employee situations to maintain property integrity and guest satisfaction.
• Empowers employees to deliver excellent customer service.
• Records guest issues in the guest response tracking system.

Formation

High school diploma or GED

Description du poste

Pontianak Marriott is seeking a Duty Manager to act as the property Manager on Duty, overseeing all operations and ensuring top hospitality standards. You will represent management in guest or property situations and guide guests through the lobby, while tracking service issues.

Responsibilities include maintaining relationships with departments, improving service performance, ensuring policy compliance, and leading guest relations initiatives with a focus on satisfaction and continuous