Property Duty Manager — Elevate Guest Experience

Pt Lajutama Indonesia; Pontianak; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to act as the property Manager on Duty, overseeing daily operations and ensuring top-tier hospitality and service. You will represent management in guest or property-related situations and guide guests in the lobby while tracking service issues.

The role emphasizes guest satisfaction, cross-department collaboration, and leadership to maintain standards and continuous improvement in service delivery.

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Interacts with customers to obtain feedback on quality of service.
• Responds to and handles guest problems and complaints.

Skills

Guest relations

Hospitality

Communication

Leadership

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to act as the property Manager on Duty, overseeing daily operations and ensuring top-tier hospitality and service. You will represent management in guest or property-related situations and guide guests in the lobby while tracking service issues.

The role emphasizes guest satisfaction, cross-department collaboration, and leadership to maintain standards and continuous improvement in service delivery.