Duty Manager: Guest Experience & Operations Lead

Pt Garuda Escamas; Pontianak; On-site; IDR 70,000,000 - 100,000,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring the highest levels of hospitality and service. The MOD represents property management, resolves guest or property situations, and directs guests in the lobby.

You will work with all departments, monitor service quality, review daily reports, and lead guest relations initiatives, with emphasis on guest satisfaction, safety, and adherence to policies.

Qualifications

• High school diploma or GED is required with 1 year experience in related professional area.

Responsibilities

• Oversees all property operations and ensures hospitality standards are met.
• Represents property management in guest and operational situations.
• Directs guests in the lobby and manages the flow of questions.

Skills

Guest relations

Operations coordination

Leadership

Communication

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to oversee all property operations, ensuring the highest levels of hospitality and service. The MOD represents property management, resolves guest or property situations, and directs guests in the lobby.

You will work with all departments, monitor service quality, review daily reports, and lead guest relations initiatives, with emphasis on guest satisfaction, safety, and adherence to policies.