Duty Manager — Guest Experience & Operations

Pt Sukses Cipta Abadi; Pontianak; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pontianak Marriott is seeking a Duty Manager to serve as the property Manager on Duty, overseeing all hotel operations and ensuring the highest levels of hospitality. You will act as a Guest Relations Manager, coordinate with departments to resolve guest and property issues, and guide teams to maintain service standards throughout the lobby.

Requirements include a high school diploma or GED and at least one year of related experience; strong leadership and communication are essential to succeed

Qualifications

• High school diploma or GED; 1 year experience in related professional area.

Responsibilities

• Oversees property operations and guest services to maintain service standards.
• Manages guest relations and resolves guest or property issues.
• Coordinates with departments to ensure smooth lobby flow.
• Sends MOD reports to departments daily.
• Supports loss prevention and safety policies.

Skills

Guest relations

Operations coordination

Problem solving

Education

High school diploma or GED

Job description

Pontianak Marriott is seeking a Duty Manager to serve as the property Manager on Duty, overseeing all hotel operations and ensuring the highest levels of hospitality. You will act as a Guest Relations Manager, coordinate with departments to resolve guest and property issues, and guide teams to maintain service standards throughout the lobby.

Requirements include a high school diploma or GED and at least one year of related experience; strong leadership and communication are essential to succeed