Onsite Customer Relations Specialist - Jakarta

Viction.id; Jakarta Selatan; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Viction.id of Jakarta, Indonesia is seeking a Customer Relations professional for a full-time, on-site role. You will handle customer inquiries, provide product and service information, and resolve issues while maintaining detailed records of interactions.

You will coordinate with internal teams and support initiatives to enhance customer satisfaction and retention. You will monitor feedback, prepare basic trend reports, and assist with outreach activities to drive ongoing improvements in

Qualifications

• Strong customer-facing skills and experience in customer service.
• Experience with customer satisfaction and retention initiatives.
• Effective verbal and written communication.
• Ability to manage multiple inquiries and multitask in a fast-paced environment.
• On-site work in Jakarta; collaborate with cross-functional teams.
• Proficiency with office software and CRM tools.
• Prior experience in customer-facing roles in corporate/service environments.
• Education in Business or Communications or equivalent practical experience.

Responsibilities

• Handle incoming customer inquiries via various channels and provide clear, timely information.
• Resolve issues professionally and maintain accurate records of interactions.
• Follow up on open cases and coordinate with internal departments to meet customer needs.
• Monitor customer feedback and support initiatives to improve satisfaction and retention.
• Contribute to development of customer service best practices and prepare basic trend reports.
• Assist with customer outreach activities when needed.

Skills

Customer service

Communication skills

Multitasking

CRM tools

Team collaboration

Documentation

Education

Business or Communications degree

Tools

CRM systems

Job description

Viction.id of Jakarta, Indonesia is seeking a Customer Relations professional for a full-time, on-site role. You will handle customer inquiries, provide product and service information, and resolve issues while maintaining detailed records of interactions.

You will coordinate with internal teams and support initiatives to enhance customer satisfaction and retention. You will monitor feedback, prepare basic trend reports, and assist with outreach activities to drive ongoing improvements in