Customer Relations Officer

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

VIF Sona Topas Jakarta is seeking a Customer Relations Officer for an on-site, full-time role in the Jakarta Metropolitan Area. You will maintain excellent customer relationships, ensure satisfaction, and address concerns promptly while collaborating with internal teams to improve the customer experience.

The ideal candidate has strong communication skills, fluency in Bahasa Indonesia, and a customer-first attitude. English is a plus and previous customer support experience is preferred.

Qualifications

• Strong skills in customer retention and satisfaction.
• Excellent verbal and written communication.
• Experience in a customer-facing role preferred.

Responsibilities

• Maintain excellent customer relationships and ensure satisfaction.
• Address customer inquiries and concerns promptly.
• Collaborate with internal teams to improve customer experiences.
• Provide support and foster customer loyalty through personal communication.

Skills

Customer retention

Customer satisfaction

Communication skills

Customer support

Active listening

Bahasa Indonesia

English proficiency

Job description

Job description

This is a full-time, on-site role based in the Jakarta Metropolitan Area as a Customer Relations Officer. The role involves maintaining excellent customer relationships, ensuring customer satisfaction, and addressing customer concerns in a timely and professional manner. Responsibilities also include handling customer inquiries, providing support, and enhancing customer loyalty through personalized communication and prompt solutions. The role will require frequent collaboration with internal teams to improve customer experiences.

Qualifications

• Strong skills in Customer Retention and Customer Satisfaction to build lasting relationships and enhance customer engagement.
• Proficiency in Communication, with excellent verbal and written skills to address customer inquiries effectively.
• Experience in Customer Support and Customer Service to provide efficient and professional solutions.
• Ability to actively listen, empathize with customers, and resolve issues in a timely manner.
• Experience in a customer-facing role is preferred but not mandatory.
• Proficiency in Bahasa Indonesia is essential; fluency in English is an advantage.