On-Site Customer Experience Specialist - Jakarta

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

VIF Sona Topas Jakarta is seeking a Customer Relations Officer for an on-site, full-time role in the Jakarta Metropolitan Area. You will maintain excellent customer relationships, ensure satisfaction, and address concerns promptly while collaborating with internal teams to improve the customer experience.

The ideal candidate has strong communication skills, fluency in Bahasa Indonesia, and a customer-first attitude. English is a plus and previous customer support experience is preferred.

Qualifications

• Strong skills in customer retention and satisfaction.
• Excellent verbal and written communication.
• Experience in a customer-facing role preferred.

Responsibilities

• Maintain excellent customer relationships and ensure satisfaction.
• Address customer inquiries and concerns promptly.
• Collaborate with internal teams to improve customer experiences.
• Provide support and foster customer loyalty through personal communication.

Skills

Customer retention

Customer satisfaction

Communication skills

Customer support

Active listening

Bahasa Indonesia

English proficiency

Job description

VIF Sona Topas Jakarta is seeking a Customer Relations Officer for an on-site, full-time role in the Jakarta Metropolitan Area. You will maintain excellent customer relationships, ensure satisfaction, and address concerns promptly while collaborating with internal teams to improve the customer experience.

The ideal candidate has strong communication skills, fluency in Bahasa Indonesia, and a customer-first attitude. English is a plus and previous customer support experience is preferred.