On-Site Client Relations Specialist — Jakarta

Viction One; Jakarta Pusat; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Viction One is seeking a Client Relation Officer to manage day-to-day client interactions and ensure timely resolution of inquiries. This on-site role in Jakarta involves coordinating with internal teams, maintaining client communication records, and supporting onboarding efforts to strengthen long-term relationships.

The ideal candidate demonstrates strong interpersonal and organizational skills, fluency in English, and familiarity with CRM tools.

Qualifications

• Ability to build and maintain professional client relationships.
• Clear, professional communication in English; Bahasa Indonesia helpful.
• Strong organizational and time-management abilities for multiple requests.
• Problem-solving and analytical thinking to address client issues.
• Able to collaborate on-site with cross-functional teams.
• Proficiency with office productivity tools (email, spreadsheets).
• Prior experience in client relations, account management, or customer support is advantageous.
• High professionalism and attention to detail in all client interactions.

Responsibilities

• Manage day-to-day interactions with clients and respond to inquiries.
• Coordinate with internal teams to follow up on client requests.
• Maintain accurate records of client communications and prepare status reports.
• Support client onboarding and gather feedback to improve services.
• Proactively identify opportunities to enhance client satisfaction and relationships.

Skills

Client relationships

Interpersonal skills

Communication

English proficiency

Bahasa Indonesia

Organizational skills

Problem-solving

Team collaboration

CRM tools

Attention to detail

Education

Bachelor's degree in Business / Communications / Management

Tools

CRM or client management systems

Job description

Viction One is seeking a Client Relation Officer to manage day-to-day client interactions and ensure timely resolution of inquiries. This on-site role in Jakarta involves coordinating with internal teams, maintaining client communication records, and supporting onboarding efforts to strengthen long-term relationships.

The ideal candidate demonstrates strong interpersonal and organizational skills, fluency in English, and familiarity with CRM tools.