Customer Relations

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

VIF Sona Topas Jakarta is seeking a dedicated Customer Relations professional for an on-site role in the Jakarta Metropolitan Area. You will respond to inquiries, resolve issues, and ensure a positive customer experience across touchpoints.

Daily duties include logging interactions, following up on cases, and collaborating with internal teams to meet customer needs while supporting engagement and retention efforts. A hospitality or customer-facing background is advantageous.

Qualifications

• Strong customer service and support skills with timely, professional assistance.
• Experience with customer retention and loyalty improvement.
• Clear and empathetic written and verbal communication.
• Problem-solving and conflict resolution abilities.
• Organizational and time-management skills; able to handle multiple cases.
• Proficiency with basic office software and CRM tools.
• Ability to work with cross-functional teams in a fast-paced environment.
• High school diploma or equivalent; degree in business or communications is a plus; hospitality experience is a bonus.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Resolve issues promptly to ensure a positive experience.
• Maintain accurate records of interactions and follow up on cases.
• Collaborate with internal teams to address customer needs.
• Support customer engagement and retention initiatives.
• Contribute to continuous improvement of service processes.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

CRM tools

Team collaboration

Multitasking

Education

High school diploma

Business/Communications degree

Tools

CRM software

Office software

Job description

Role Description

This full-time Customer Relations role is an on-site position based in the Jakarta Metropolitan Area. The role involves responding to customer inquiries, resolving issues promptly, and ensuring a positive experience across all touchpoints. The Customer Relations team member will handle phone, email, and in-person communication, manage customer feedback, and support initiatives to improve service quality. Daily responsibilities include maintaining accurate records of interactions, following up on outstanding cases, and collaborating with internal teams to address customer needs. The role also includes contributing to customer engagement and retention activities and supporting continuous improvement of customer service processes.

Qualifications

• Candidates should possess strong customer service and customer support skills, with a focus on timely and professional assistance.
• Candidates should possess abilities in customer retention and customer satisfaction, with experience maintaining long-term relationships and improving loyalty.
• Candidates should possess clear and empathetic communication skills, both verbal and written, suitable for diverse customer audiences.
• Candidates should possess problem-solving and conflict resolution abilities, with attention to detail and a customer-centric mindset.
• Candidates should possess organizational and time-management skills, with the ability to handle multiple cases and prioritize tasks effectively.
• Candidates should possess proficiency with basic office software and customer relationship management (CRM) tools.
• Candidates should possess the ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment.
• Candidates should possess a high school diploma or equivalent; a diploma or degree in business, communications, or a related field is an advantage, as is prior experience in hospitality or customer-facing roles.