Customer Relation Staff

Viction One; Jakarta Pusat; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Viction One is hiring a Customer Relations Staff to join the on-site team in Jakarta. You will respond to customer inquiries, resolve issues efficiently, and help maintain positive experiences with products and services.

In this role you will collaborate with internal departments, track escalations, and provide accurate information while upholding company policies and service standards to strengthen customer retention.

Qualifications

• Experience in customer-facing roles, preferably in a call center or service environment.
• Strong communication, empathy, and problem-solving abilities.
• Ability to manage multiple inquiries with timely follow-up.

Responsibilities

• Respond to customer inquiries across channels with professionalism and empathy.
• Resolve issues and escalate when needed to maintain satisfaction.
• Document interactions and adhere to company policies and service standards.

Skills

Customer support

Empathy

Communication

Time management

Organization

Relationship management

Education

Business or Communications

Job description

This full-time, on-site Customer Relation Staff role is based in Jakarta, Indonesia. The role involves responding to customer inquiries through various channels, resolving issues efficiently, and ensuring a positive experience at each interaction. Team members collaborate with internal departments to follow up on customer requests, manage escalations, and provide accurate information about products and services. The position also focuses on maintaining strong relationships with existing customers, monitoring feedback, and supporting initiatives to improve overall customer satisfaction and retention. Documentation of interactions, use of customer service tools, and adherence to company policies and service standards are essential parts of the daily responsibilities.

Qualifications

• Ability to provide high-quality Customer Support and Customer Service, handling inquiries and issues with professionalism and empathy.
• Skills in promoting Customer Satisfaction and Customer Retention through proactive follow-up and relationship management.
• Strong Communication skills, both verbal and written, in a clear, respectful, and customer-focused manner.
• Experience working in customer-facing roles, preferably in a contact center or service-oriented environment.
• Strong problem-solving, time management, and organizational skills.
• Ability to work on-site in Jakarta, Indonesia, as part of a collaborative team.
• Relevant education or training in business, communications, or a related field is an advantage.