Customer Relations Specialist — On-site (Jakarta)

Viction One; Jakarta Pusat; Presencial; IDR 39.060.000 - 61.380.000; Tempo integral

Resumo da vaga

Viction One is hiring a Customer Relations Staff to join the on-site team in Jakarta. You will respond to customer inquiries, resolve issues efficiently, and help maintain positive experiences with products and services.

In this role you will collaborate with internal departments, track escalations, and provide accurate information while upholding company policies and service standards to strengthen customer retention.

Qualificações

• Experience in customer-facing roles, preferably in a call center or service environment.
• Strong communication, empathy, and problem-solving abilities.
• Ability to manage multiple inquiries with timely follow-up.

Responsabilidades

• Respond to customer inquiries across channels with professionalism and empathy.
• Resolve issues and escalate when needed to maintain satisfaction.
• Document interactions and adhere to company policies and service standards.

Conhecimentos

Customer support

Empathy

Communication

Time management

Organization

Relationship management

Formação

Business or Communications

Descrição da vaga

Viction One is hiring a Customer Relations Staff to join the on-site team in Jakarta. You will respond to customer inquiries, resolve issues efficiently, and help maintain positive experiences with products and services.

In this role you will collaborate with internal departments, track escalations, and provide accurate information while upholding company policies and service standards to strengthen customer retention.