Onsite Customer Relations Specialist - Jakarta

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

VIF Sona Topas Jakarta is seeking a dedicated Customer Relations professional for an on-site role in the Jakarta Metropolitan Area. You will respond to inquiries, resolve issues, and ensure a positive customer experience across touchpoints.

Daily duties include logging interactions, following up on cases, and collaborating with internal teams to meet customer needs while supporting engagement and retention efforts. A hospitality or customer-facing background is advantageous.

Qualifications

• Strong customer service and support skills with timely, professional assistance.
• Experience with customer retention and loyalty improvement.
• Clear and empathetic written and verbal communication.
• Problem-solving and conflict resolution abilities.
• Organizational and time-management skills; able to handle multiple cases.
• Proficiency with basic office software and CRM tools.
• Ability to work with cross-functional teams in a fast-paced environment.
• High school diploma or equivalent; degree in business or communications is a plus; hospitality experience is a bonus.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Resolve issues promptly to ensure a positive experience.
• Maintain accurate records of interactions and follow up on cases.
• Collaborate with internal teams to address customer needs.
• Support customer engagement and retention initiatives.
• Contribute to continuous improvement of service processes.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

CRM tools

Team collaboration

Multitasking

Education

High school diploma

Business/Communications degree

Tools

CRM software

Office software

Job description

VIF Sona Topas Jakarta is seeking a dedicated Customer Relations professional for an on-site role in the Jakarta Metropolitan Area. You will respond to inquiries, resolve issues, and ensure a positive customer experience across touchpoints.

Daily duties include logging interactions, following up on cases, and collaborating with internal teams to meet customer needs while supporting engagement and retention efforts. A hospitality or customer-facing background is advantageous.