Automotive Customer Relations Specialist – On-site

PT BQuik Otomotif Indonesia; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

BPJS registration

Private insurance (inpatient/outatient

On-the-job training

Career progression

Job summary

PT BQuik Otomotif Indonesia is seeking a Customer Service Relation to join our Jabodetabek team in a full-time on-site capacity. You will be the primary contact for customers, delivering professional support, product information, pricing details, and order processing.

The role emphasizes clear communication in Indonesian and English, strong relationship-building, and the ability to manage multiple interactions while maintaining accuracy and courtesy.

Qualifications

• Proven experience in a customer-facing role, ideally in automotive or retail.
• Excellent communication skills in Indonesian and English, both written and verbal.
• Strong interpersonal and relationship-building abilities with a genuine commitment to customer satisfaction.
• Ability to remain calm, patient and professional when handling difficult situations.
• Proficiency with computer systems, POS software and CRM tools.
• Organisational skills with the ability to manage multiple customer interactions simultaneously.
• A proactive attitude with the ability to work independently and as part of a team.
• Product knowledge or willingness to learn about automotive products and services.
• Flexibility and adaptability in a fast-paced customer service environment.
• 6 working days a week; willing to work under shift schedule; may observe additional public holidays.

Responsibilities

• Provide courteous and efficient customer service to all enquiries in person, by telephone or via other channels.
• Assist customers with product information, pricing, availability and specifications.
• Process customer orders, transactions and service requests accurately and promptly.
• Handle customer complaints and concerns with empathy and professionalism.
• Maintain detailed and accurate customer records and transaction documentation.
• Build and maintain positive customer relationships with product knowledge and expertise.
• Coordinate with internal departments including sales, technical support and logistics to ensure satisfaction.
• Meet customer service targets and KPIs set by management.
• Contribute to a welcoming and professional environment reflecting the company's commitment to customer excellence.

Skills

Customer-facing

Bilingual Indonesian/English

Interpersonal skills

Calm under pressure

CRM tools

POS software

Organizational skills

Team player

Shift work

6 days work week

Tools

CRM software

POS software

Computer systems

Job description

PT BQuik Otomotif Indonesia is seeking a Customer Service Relation to join our Jabodetabek team in a full-time on-site capacity. You will be the primary contact for customers, delivering professional support, product information, pricing details, and order processing.

The role emphasizes clear communication in Indonesian and English, strong relationship-building, and the ability to manage multiple interactions while maintaining accuracy and courtesy.