Customer Relations Officer (Jakarta Area)

Viction.id; Jakarta Selatan; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

Viction.id of Jakarta, Indonesia is seeking a Customer Relations professional for a full-time, on-site role. You will handle customer inquiries, provide product and service information, and resolve issues while maintaining detailed records of interactions.

You will coordinate with internal teams and support initiatives to enhance customer satisfaction and retention. You will monitor feedback, prepare basic trend reports, and assist with outreach activities to drive ongoing improvements in

Qualifications

• Strong customer-facing skills and experience in customer service.
• Experience with customer satisfaction and retention initiatives.
• Effective verbal and written communication.
• Ability to manage multiple inquiries and multitask in a fast-paced environment.
• On-site work in Jakarta; collaborate with cross-functional teams.
• Proficiency with office software and CRM tools.
• Prior experience in customer-facing roles in corporate/service environments.
• Education in Business or Communications or equivalent practical experience.

Responsibilities

• Handle incoming customer inquiries via various channels and provide clear, timely information.
• Resolve issues professionally and maintain accurate records of interactions.
• Follow up on open cases and coordinate with internal departments to meet customer needs.
• Monitor customer feedback and support initiatives to improve satisfaction and retention.
• Contribute to development of customer service best practices and prepare basic trend reports.
• Assist with customer outreach activities when needed.

Skills

Customer service

Communication skills

Multitasking

CRM tools

Team collaboration

Documentation

Education

Business or Communications degree

Tools

CRM systems

Job description

This full-time on-site Customer Relations role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relation member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.