Online Customer Care Specialist – E‑commerce & Support

Pt Gcm Hero Indonesia; Tangerang; On-site; IDR 50,220,000 - 83,700,000; Full time

Benefits offered by this job

Performance-based bonuses

Career development opportunities

Paid time off

Job summary

Pt Gcm Hero Indonesia is seeking a Customer Service Specialist to support online shoppers in Tangerang. You will handle inquiries across email, live chat, and social media, solving issues and guiding customers through orders.

The role emphasizes empathy, clear written English and Bahasa Indonesia, and collaboration with the CRM and tech teams to ensure smooth, positive online experiences. Training and career development are provided.

Qualifications

• Proven experience in online/e-commerce customer service.
• Excellent written communication in Bahasa Indonesia and English.
• Proficiency with CRM and online communication tools.

Responsibilities

• Respond to inquiries via email, live chat, and social media.
• Assist customers with product inquiries, orders, payments, and tracking.
• Resolve complaints and process returns, refunds, and exchanges.

Skills

Customer service mindset

Written communication (EN/ID)

Multitasking

CRM software

Team collaboration

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

CRM software

Live chat tools

Email clients

Job description

Pt Gcm Hero Indonesia is seeking a Customer Service Specialist to support online shoppers in Tangerang. You will handle inquiries across email, live chat, and social media, solving issues and guiding customers through orders.

The role emphasizes empathy, clear written English and Bahasa Indonesia, and collaboration with the CRM and tech teams to ensure smooth, positive online experiences. Training and career development are provided.