Park Operations Manager: Guest Experience & Safety

Pt Gcm Hero Indonesia; Tangerang; Sur place; IDR 50 220 000 - 83 700 000; Plein temps

Avantages offerts par ce poste

Performance-based bonuses

Career development opportunities

Paid time off

Résumé du poste

Pt Gcm Hero Indonesia is seeking a Customer Service Specialist to support online shoppers in Tangerang. You will handle inquiries across email, live chat, and social media, solving issues and guiding customers through orders.

The role emphasizes empathy, clear written English and Bahasa Indonesia, and collaboration with the CRM and tech teams to ensure smooth, positive online experiences. Training and career development are provided.

Qualifications

• Proven experience in online/e-commerce customer service.
• Excellent written communication in Bahasa Indonesia and English.
• Proficiency with CRM and online communication tools.

Responsabilités

• Respond to inquiries via email, live chat, and social media.
• Assist customers with product inquiries, orders, payments, and tracking.
• Resolve complaints and process returns, refunds, and exchanges.

Connaissances

Customer service mindset

Written communication (EN/ID)

Multitasking

CRM software

Team collaboration

Formation

High school diploma

Associate degree

Bachelor’s degree

Outils

CRM software

Live chat tools

Email clients

Description du poste

Customer Service Specialist - Online Support

Our client, a leading online retail platform, is seeking a dedicated Customer Service Specialist to join their team in Tangerang . This role focuses on providing exceptional support to online customers through various digital channels. You will be instrumental in resolving inquiries, managing complaints, and ensuring a smooth and positive online shopping experience. If you are passionate about customer satisfaction and possess excellent digital communication skills, this is a fantastic opportunity to grow your career. We aim to set the standard for online customer care, and your contribution will be vital. The ideal candidate is proactive, empathetic, and detail-oriented, with a strong understanding of e-commerce best practices.

About the Role

Our client, a leading online retail platform, is seeking a dedicated Customer Service Specialist to join their team in Tangerang . This role focuses on providing exceptional support to online customers through various digital channels. You will be instrumental in resolving inquiries, managing complaints, and ensuring a smooth and positive online shopping experience. If you are passionate about customer satisfaction and possess excellent digital communication skills, this is a fantastic opportunity to grow your career. We aim to set the standard for online customer care, and your contribution will be vital. The ideal candidate is proactive, empathetic, and detail-oriented, with a strong understanding of e-commerce best practices.

Key Responsibilities

• Respond to customer inquiries received via email, live chat, and social media platforms.
• Assist customers with product inquiries, order tracking, and payment issues.
• Resolve customer complaints and issues related to online orders and account management.
• Process returns, refunds, and exchanges efficiently and accurately.
• Gather customer feedback and identify trends to improve online services.
• Maintain a thorough understanding of company products, services, and policies.
• Build positive relationships with customers, fostering loyalty and repeat business.
• Collaborate with the technical team to troubleshoot website or platform issues impacting customers.
• Ensure all customer interactions are documented in the CRM system.
• Uphold the company's commitment to excellent customer service standards.

Requirements

• Previous experience in a customer service role, preferably in an online or e-commerce environment.
• Excellent written communication skills in Bahasa Indonesia and English.
• Proficiency in using online communication tools (chat software, email clients, social media management tools).
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced digital environment.
• High school diploma required; an associate's or bachelor's degree is advantageous.
• Patience, empathy, and a professional demeanor.
• Ability to work collaboratively within a team.
• Flexibility to work shifts, including evenings and weekends, as per business needs.
• Familiarity with CRM software.

Benefits

Our client offers a competitive salary, performance-based bonuses, paid time off, and opportunities for professional development and career advancement. This position, based in Tangerang , provides a dynamic work environment with a supportive team culture. You will receive comprehensive training to ensure your success in the role. We believe in fostering growth and providing employees with the tools they need to excel. Join us and be a part of a company that truly values its customers and is dedicated to delivering outstanding online experiences.

About the Role