Global Customer Support Specialist (International)

PT INDONESIA LOGAM PRATAMA; Tangerang Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Indonesia Logam Pratama is seeking a motivated customer service specialist to respond to inquiries via Email, WhatsApp, and Web Chat, recording interactions in the CRM and coordinating with teams for unresolved issues.

The ideal candidate holds a Bachelor's degree, has 1 year CS experience, is fluent in English for international customers, and uses tools like Zendesk and Qontak. The role emphasizes empathy, proactive problem solving, and proactive soft selling.

Qualifications

• Bachelor's degree required.
• 1 year of experience in customer service or similar role.
• Fluent in English for international customers.
• Experience with international projects or customers preferred.
• Strong communication and interpersonal skills with high empathy.
• Able to analyze problems and provide solutions.
• Disciplined, detail-oriented, reliable and proactive.
• Familiar with multiple communication platforms (Email, Live Chat, WhatsApp Web, Social Media).
• Experience with CS applications such as Qontak and Zendesk.

Responsibilities

• Respond to customer inquiries and complaints via Email, WhatsApp, and Web Chat in a friendly and professional manner.
• Record and document all customer interactions in the CRM or ticketing system; escalate when needed.
• Escalate and coordinate with relevant teams for unresolved issues.
• Conduct outbound chats or calls for programs such as order confirmations, surveys, or promotions.

Skills

Fluent in English

Strong communication

Interpersonal skills

Empathy

Proactive

Education

Bachelor's Degree (All Majors)

Tools

Qontak

Zendesk

CRM systems

Job description

PT Indonesia Logam Pratama is seeking a motivated customer service specialist to respond to inquiries via Email, WhatsApp, and Web Chat, recording interactions in the CRM and coordinating with teams for unresolved issues.

The ideal candidate holds a Bachelor's degree, has 1 year CS experience, is fluent in English for international customers, and uses tools like Zendesk and Qontak. The role emphasizes empathy, proactive problem solving, and proactive soft selling.