Staff Customer Support Div. Service Center & Parts

Lentera Maju Mandiri,Pt; Jawa Barat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Lentera Maju Mandiri,Pt in Bogor is seeking a Customer Service Specialist to enhance the shopping experience at their retail location. You will resolve customer issues, answer product questions, and ensure every interaction is positive and productive.

You will be the primary contact for customer support, acting as a brand ambassador and problem-solver. This role offers a valuable chance to sharpen your customer service skills in a dynamic retail setting in West Java.

Qualifications

• Experience in a customer service or support role, preferably in retail.
• Excellent listening, verbal, and written communication skills.
• Ability to remain calm and helpful in a busy store environment.

Responsibilities

• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Provide detailed information about products, services, and store policies.
• Process returns, exchanges, and warranty claims efficiently and courteously.
• Assist in resolving complex customer issues, liaising with other departments as needed.
• Contribute to a positive store atmosphere by embodying excellent service principles in Bogor.

Skills

Customer service

Communication skills

Problem solving

Empathy

CRM tools

Retail experience

Tools

Retail POS systems

CRM software

Job description

Our client seeks a dedicated Customer Service Specialist to enhance the shopping experience at their retail location in Bogor . This role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive. You will be the primary point of contact for customer support, acting as a brand ambassador and problem-solver. This position offers a fantastic opportunity to hone your customer service skills in a demanding yet rewarding retail environment, contributing to customer loyalty and satisfaction in West Java.

About the Role

Our client seeks a dedicated Customer Service Specialist to enhance the shopping experience at their retail location in Bogor . This role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive. You will be the primary point of contact for customer support, acting as a brand ambassador and problem-solver. This position offers a fantastic opportunity to hone your customer service skills in a demanding yet rewarding retail environment, contributing to customer loyalty and satisfaction in West Java.

Key Responsibilities

• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Provide detailed information about products, services, and store policies.
• Process returns, exchanges, and warranty claims efficiently and courteously.
• Assist in resolving complex customer issues, liaising with other departments as needed.
• Contribute to a positive store atmosphere by embodying excellent service principles in Bogor .

Requirements

• Proven experience in a customer service or support role, preferably in retail.
• Excellent listening, verbal, and written communication skills.
• Strong problem-solving abilities and a patient, empathetic attitude.
• Familiarity with retail POS systems and customer relationship management (CRM) tools.
• Ability to remain calm and effective under pressure in a busy store environment.