Customer Experience Specialist — Tangerang

Pt Kompas Gramedia Group

Indonesia

On-site

IDR 44,640,000 - 78,120,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Incentives

Health insurance

Paid time off

Professional development

Team-oriented environment

Job summary

Pt Kompas Gramedia Group in Tangerang is seeking a Customer Service Specialist to be the primary contact for customers, ensuring they receive exceptional support and a positive experience with our products and services. You will uphold the company's commitment to quality service and contribute to customer satisfaction and loyalty in the Tangerang area.

In this role you will respond to inquiries by phone, email, and in person, resolve complaints with empathy, document interactions in the CRM, and

Qualifications

High school diploma or equivalent; Associate's degree preferred.
Previous experience in a customer service or helpdesk role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency with standard office software and CRM systems.

Responsibilities

Respond to customer inquiries via phone, email, and in-person with accurate information.
Resolve customer complaints and issues efficiently, demonstrating empathy and problem-solving skills.
Document all customer interactions, feedback, and resolutions in the CRM system.
Educate customers on product features, services, and company policies.
Collaborate with internal teams to address complex customer needs and ensure satisfaction.