Store Leader – Retail & Digital Sales & Events

Pt Kompas Gramedia Group; Indonésie; Sur place; IDR 44 640 000 - 78 120 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Incentives

Health insurance

Paid time off

Professional development

Team-oriented environment

Résumé du poste

Pt Kompas Gramedia Group in Tangerang is seeking a Customer Service Specialist to be the primary contact for customers, ensuring they receive exceptional support and a positive experience with our products and services. You will uphold the company's commitment to quality service and contribute to customer satisfaction and loyalty in the Tangerang area.

In this role you will respond to inquiries by phone, email, and in person, resolve complaints with empathy, document interactions in the CRM, and

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with standard office software and CRM systems.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person with accurate information.
• Resolve customer complaints and issues efficiently, demonstrating empathy and problem-solving skills.
• Document all customer interactions, feedback, and resolutions in the CRM system.
• Educate customers on product features, services, and company policies.
• Collaborate with internal teams to address complex customer needs and ensure satisfaction.

Connaissances

Communication skills

Problem-solving

Attention to detail

CRM systems

Formation

High school diploma or equivalent

Associate's degree

Outils

CRM systems

Description du poste

Our client is looking for a dedicated Customer Service Specialist to join their team in Tangerang . You will be the primary point of contact for customers, ensuring they receive exceptional support and a positive experience with our products and services. This role is crucial for maintaining customer satisfaction and loyalty, acting as a key representative of the company's commitment to quality service. You will work within a supportive team environment that encourages collaboration and continuous improvement in Banten .

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their team in Tangerang . You will be the primary point of contact for customers, ensuring they receive exceptional support and a positive experience with our products and services. This role is crucial for maintaining customer satisfaction and loyalty, acting as a key representative of the company's commitment to quality service. You will work within a supportive team environment that encourages collaboration and continuous improvement in Banten .

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information.
• Resolve customer complaints and issues efficiently, demonstrating empathy and problem-solving skills.
• Document all customer interactions, feedback, and resolutions in the CRM system.
• Educate customers on product features, services, and company policies.
• Collaborate with internal teams to address complex customer needs and ensure satisfaction.

Requirements

• High school diploma or equivalent; Associate's degree preferred.
• Previous experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with standard office software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for professional development and advancement within the company.
• A positive and team-oriented work environment in Tangerang .