E-commerce Customer Support Specialist – Onsite Sunter

PT Deli Group Indonesia; Jakarta Utara; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT. Deli Group Indonesia is seeking an on-site E-commerce Customer Service professional in North Jakarta. The role requires fluency in English, experience with e-commerce platforms, and strong problem-solving and communication skills.

The candidate should be able to handle multiple tasks in a fast-paced environment and be customer-focused. The position involves responding to inquiries, providing product and policy information, handling complaints and returns, processing orders, coordinating with

Qualifications

• Bachelor’s degree in any major.
• Experience in E-commerce Customer Service is preferred.
• Fluent in English, both written and verbal.
• Familiar with e-commerce platforms and order management systems.
• Able to work in a fast-paced environment and handle multiple tasks.
• Customer-focused with strong problem-solving skills.
• Good communication skills and positive attitude.
• Willing to work onsite in Sunter, North Jakarta.

Responsibilities

• Respond to customer inquiries via chat, email, and phone.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, issues, returns, and exchanges.
• Process and follow up on order-related issues.
• Coordinate with related departments to resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Support continuous improvement of customer service processes.

Skills

E-commerce customer service

English fluency

Multitasking

Customer-focused

Communication skills

Education

Bachelor’s degree, any major

Tools

Order management systems

Job description

PT. Deli Group Indonesia is seeking an on-site E-commerce Customer Service professional in North Jakarta. The role requires fluency in English, experience with e-commerce platforms, and strong problem-solving and communication skills.

The candidate should be able to handle multiple tasks in a fast-paced environment and be customer-focused. The position involves responding to inquiries, providing product and policy information, handling complaints and returns, processing orders, coordinating with