On-site Customer Relations Specialist – Jakarta

Viction.id; Jakarta Pusat; Sur place; IDR 60 000 000 - 90 000 000; Plein temps

Résumé du poste

Viction.id in Jakarta, Indonesia, is hiring a Customer Relation Officer for a full-time, on-site role to support learners with chat, phone and email inquiries. You will nurture client relationships, follow up on feedback, and help users navigate our education content and services.

You’ll document interactions and contribute ideas to improve user experience and engagement. The ideal candidate has strong interpersonal and communication skills, experience in customer service, and comfortable

Qualifications

• Strong interpersonal and client-relations abilities to build trust with learners and partners.
• Experience in customer support and ensuring high-quality service.
• Analytical skills to interpret feedback and suggest process improvements.
• Fluent Bahasa Indonesia with English being an advantage.

Responsabilités

• Handle daily inquiries via chat, phone, and email and provide timely, accurate responses.
• Maintain strong client relationships and follow up on user feedback.
• Document interactions and prepare basic reports on customer trends.
• Collaborate with internal teams to enhance user experience and engagement.

Connaissances

Interpersonal skills

Customer service

Analytical thinking

Communication skills

CRM systems

Multitasking

English proficiency

Formation

Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or related field

Outils

CRM software

Office tools

Description du poste

Viction.id in Jakarta, Indonesia, is hiring a Customer Relation Officer for a full-time, on-site role to support learners with chat, phone and email inquiries. You will nurture client relationships, follow up on feedback, and help users navigate our education content and services.

You’ll document interactions and contribute ideas to improve user experience and engagement. The ideal candidate has strong interpersonal and communication skills, experience in customer service, and comfortable