Customer Relations Specialist — Onsite in Jakarta

Viction One; Jakarta Pusat; Sur place; IDR 66 960 000 - 111 600 000; Plein temps

Résumé du poste

Viction One in Jakarta, Indonesia, is hiring a Customer Relation Staff for a full-time, on-site role. The position involves handling customer inquiries across multiple channels, providing timely information, and resolving issues to ensure a positive customer experience.

You will maintain ongoing communication with customers, follow up on requests, and document interactions in the CRM, while supporting retention initiatives, gathering feedback, and collaborating with internal teams to improve

Qualifications

• Strong customer service and support skills to resolve inquiries.
• Excellent verbal and written communication to interact with customers and teams.
• On-site work in Jakarta with CRM experience preferred.

Responsabilités

• Handle customer inquiries through various channels and provide timely information.
• Resolve issues to ensure a positive customer experience.
• Maintain ongoing communication with customers and follow up on requests.
• Document interactions accurately in the company CRM.
• Support retention initiatives and gather customer feedback.
• Collaborate with internal teams to improve service quality.

Connaissances

Customer Service

Customer Support

Communication skills

Problem-solving

Attention to detail

CRM systems

Formation

Diploma or degree in Business, Communications, or related field

Outils

CRM systems

Description du poste

Viction One in Jakarta, Indonesia, is hiring a Customer Relation Staff for a full-time, on-site role. The position involves handling customer inquiries across multiple channels, providing timely information, and resolving issues to ensure a positive customer experience.

You will maintain ongoing communication with customers, follow up on requests, and document interactions in the CRM, while supporting retention initiatives, gathering feedback, and collaborating with internal teams to improve