Customer Relation Officer (Area Jakarta)

Viction.id; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Viction.id in Jakarta, Indonesia, is hiring a Customer Relation Officer for a full-time, on-site role to support learners with chat, phone and email inquiries. You will nurture client relationships, follow up on feedback, and help users navigate our education content and services.

You’ll document interactions and contribute ideas to improve user experience and engagement. The ideal candidate has strong interpersonal and communication skills, experience in customer service, and comfortable

Qualifications

• Strong interpersonal and client-relations abilities to build trust with learners and partners.
• Experience in customer support and ensuring high-quality service.
• Analytical skills to interpret feedback and suggest process improvements.
• Fluent Bahasa Indonesia with English being an advantage.

Responsibilities

• Handle daily inquiries via chat, phone, and email and provide timely, accurate responses.
• Maintain strong client relationships and follow up on user feedback.
• Document interactions and prepare basic reports on customer trends.
• Collaborate with internal teams to enhance user experience and engagement.

Skills

Interpersonal skills

Customer service

Analytical thinking

Communication skills

CRM systems

Multitasking

English proficiency

Education

Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or related field

Tools

CRM software

Office tools

Job description

Company Description

Viction.id (Victory Education) is an education-focused platform that helps Gen Z and Millennials understand trading through engaging, research-based learning. The company delivers simple, relatable content across YouTube, social media, and its website, emphasizing real-time strategies rather than hype. Located in Sudirman, South Jakarta, Viction.id offers mentorship and insights from industry practitioners to build confident and informed traders. The team is committed to making trading education accessible, fun, and grounded in solid analysis, encouraging learners to take smart, well-informed steps in the trading world.

Role Description

The Customer Relation Officer is a full-time, on-site role based in Jakarta, Indonesia. This position is responsible for handling daily customer inquiries via chat, phone, and email, ensuring timely and accurate responses. The role includes maintaining strong client relationships, following up on user feedback, and supporting learners in navigating Viction.id’s educational content and services. The Customer Relation Officer will monitor customer satisfaction, resolve issues, and collaborate with internal teams to improve user experience. The role also involves documenting interactions, preparing basic reports on customer trends, and contributing ideas to enhance community engagement and retention.

Qualifications

• Strong Interpersonal Skills and Client Relations abilities to build trust and maintain positive relationships with learners and partners.
• Customer Support and Customer Satisfaction skills to respond to inquiries, address concerns, and ensure a high-quality service experience.
• Analytical Skills to interpret customer feedback, identify patterns, and suggest improvements to processes and communication.
• Effective verbal and written communication skills in Bahasa Indonesia; proficiency in English is an advantage.
• Comfort working with digital tools, CRM or customer ticketing systems, and common office software.
• Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced, education-focused environment.
• Previous experience in customer service, community management, or client-facing roles is preferred.
• Diploma or bachelor’s degree in Business, Communications, Marketing, Psychology, or a related field is beneficial.